Why AMS Matters More in the Cloud Era
As enterprises accelerate their shift to Oracle Fusion Cloud ERP, the next phase of transformation begins after go-live. According to Gartner, organizations that adopt modern Application Managed Services (AMS) alongside their cloud ERP see up to 30% reduction in operational costs and a 40% improvement in system stability. In today’s cloud era, AMS is no longer just about break-fix support; it’s a strategic lever for continuous innovation, automation, and business process optimization.
Modern AMS leverages automation, AI, and industry best practices to deliver year-over-year value, minimize downtime, and empower business teams to focus on growth rather than firefighting. But how do you ensure AMS is fully integrated into your cloud transformation—delivering proactive enhancements, seamless transitions, and measurable business outcomes?
In this article, we’ll explore how aligning Oracle AMS with your enterprise cloud strategy can drive cost savings, unlock innovation, and keep your organization future-ready.
Strategies to Ensure AMS Drives Proactive Optimization Post-Go-Live
To move beyond reactive support and fully leverage Oracle Application Managed Services (AMS)* for ongoing value, organizations should adopt a series of proactive strategies after go-live:
Establish a Continuous Improvement Framework
Allocate a portion of your annual ERP budget (typically 10–15%) specifically for continuous improvement initiatives, not just maintenance.
Schedule semi-annual or quarterly reviews to evaluate system functionality and prioritize enhancements based on business needs and new cloud capabilities
Leverage Quarterly Release Management
Proactively prepare for Oracle’s quarterly updates by assigning resources to test new features, assess business impact, and ensure smooth adoption.
Use these updates as opportunities to innovate and optimize processes, rather than simply maintaining the status quo.
Prioritize User Adoption and Training
Invest in ongoing training and digital adoption platforms to help users embrace new features and best practices.
Gather user feedback regularly and use it to guide enhancements and support
Embrace Automation and Innovation
Use AMS to automate routine tasks, optimize workflows, and introduce new technologies that drive efficiency and agility.
Stay informed about Oracle’s latest innovations and assess how they can be adopted to improve business outcomes
By embedding these strategies into your AMS approach, organizations can transform AMS from a reactive support function into a proactive engine for continuous optimization, innovation, and measurable business value
How to Blend AMS with Your Cloud Strategy – A Step-by-Step Guide
1. Define Your Post-Go-Live Objectives Early
Too often, support is planned after go-live. Instead, define:
- What KPIs will measure ERP value?
- How fast should you adopt quarterly updates?
- Who owns enhancement backlog vs. business-as-usual?
Maini’s tip: Incorporate AMS planning in the Discovery phase itself.
2. Choose a Partner That Knows Oracle Inside Out
Oracle Cloud is updated constantly. Your AMS team must:
- Understand Oracle product roadmaps
- Be ready for every quarterly release
- Provide both technical and functional expertise
Maini LLC, as an Oracle partner, brings certified consultants across ERP, HCM, EPM, and SCM—so you’re covered across domains.
3. Align AMS Roles with Your IT & Business Teams
Modern AMS is not “outsourcing”—it’s collaboration.
Create an RACI model that splits responsibilities clearly:
- AMS: Regression testing, ticket triage, minor enhancements
- Internal IT: Governance, integration strategy, vendor coordination
- Business: Feedback loop, prioritization, adoption
4. Track and Review KPIs Quarterly
AMS success isn’t just tickets closed. Track:
- Update adoption rate
- Time-to-resolution
- Number of user enhancement requests fulfilled
- Cost per incident
Maini provides monthly and quarterly dashboards to help you monitor KPIs and show value in addition to leveraging Oracle Enterprise Manager for monitoring, managing, and diagnosing Oracle environments.
5. Continuously Refine Based on Business Change
As your business grows or transforms, so should your support model. New locations? M&A activity? Process changes?
Maini’s adaptive AMS model flexes as your enterprise does—scaling support without needing a full reimplementation.
Conclusion: Rethinking Ongoing Operations for Cloud Success
Blending Oracle AMS into your cloud-first enterprise strategy isn’t just smart—it’s essential.
Done right, AMS helps you:
- Maximize ROI on your Oracle Cloud investment
- Keep up with continuous innovation
- Free up internal teams for strategic work
- Future-proof your applications with ongoing value
At Maini LLC, we go beyond support. We become your Oracle success partner—from implementation to optimization.
Ready to Transform Your Support Experience?
Contact Maini today for a customized AMS strategy built around your goals.